FX Capital Customer Assistance Services

Supporting You Every Step of the Way

At FX Capital, ensuring your satisfaction is our foremost goal. Our dedicated support team is on hand to address any inquiries or issues, ensuring your trading experience is smooth and enjoyable.

Reach Out to Our Support Team Today

Multiple Contact Options Available

Live Chat

Support services available 24/7 on the FX Capital platform.

Connect Now

Email Support

Get detailed answers to common questions, usually within one business day.

Send Email

Phone Support

Urgent or complex issues? Rely on our dependable support team available Monday through Friday, 9 AM – 6 PM (EST) at FX Capital.

Call Now

Social Media

Follow us on Instagram, TikTok, and YouTube for latest news and support updates.

Follow Us

Help Center

Comprehensive educational resources, expert-led tutorials, and engaging interactive learning experiences.

Visit FX Capital

Community Forum

Connect with peers, exchange knowledge, and resolve frequently asked questions.

Become Part of Our Educational Network

Reach Out to Us Anytime

Live Chat

24/7

Round-the-clock support for immediate help

Email Support

Commitment to Rapid Response

Providing quick responses on weekdays.

Phone Support

Weekdays only

Support accessible from 9 AM to 6 PM (UTC)

Help Center

Always available

Get immediate help whenever required.

Simplified Support Experience

1. Log In

Access your FX Capital account by logging in through the official website, entering your credentials securely.

Explore the Help Center

To get support, click on the "Support" or "Help" link, typically found in the footer or main menu of the website.

Select Your Preferred Support Method

Opt for live chat, email, phone assistance, or use self-help resources based on what suits your needs best.

4. Provide Details

Provide your account information and details of your issue for faster support.

Access Our Knowledge Base

Help Center

Browse through detailed articles and tutorials to find answers independently.

Access Resource

FAQs

Find Quick Solutions to Frequently Asked Questions about FX Capital's offerings.

Access Resource

Video Tutorials

View instructional videos to fully understand the capabilities of FX Capital.

Access Resource

Community Forums

Join our trader community to exchange insights and experiences.

Access Resource

Improve Your Support Experience

Provide Your Details: Clearly describe your problem, including relevant data or notifications, to help expedite the solution.

Supply Specific Account Information: Include necessary details and visuals if applicable, to aid the support team.

Select the Appropriate Communication Method: Use live chat for urgent issues and email for detailed questions.

Consult the Help Center: Check for quick solutions before contacting support.

Prepare Your Information: Have your account credentials, transaction IDs, and any relevant files ready before reaching out.

Contact Support: If responses are delayed, follow up using the same or an alternative communication method.

Common Challenges Encountered

Account Issues

Issues related to account registration, resetting passwords, and updating user profiles.

Trading Problems

Difficulties in executing trades, selecting order types, adjusting leverage, and encountering trading system errors.

Methods for Funding Accounts and Handling Transactions

Questions about depositing funds, withdrawing money, fees involved, and monitoring transaction alerts.

Technical Glitches

Frequent technical issues such as app crashes, persistent bugs, and overall instability on FX Capital platform.

Security Concerns

Security Concerns About Account Safety, Unauthorized Transactions, and Data Privacy.

Collaborative Trading Strategies and Portfolio Management Support

Assistance with social trading features, facilitating copy trading, and evaluating investment outcomes.
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